Effective Date: January 1st, 2025

At HomeHero Handyman Services, based in Gurnee, IL, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, schedule services, or interact with us. By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We collect information to provide top-notch handyman services and improve your experience. This includes:

• Personal Information: When you contact us, schedule a service, or submit a warranty claim, we may collect your name, email address, phone number, home address, and payment details (e.g., credit card information for billing).
• Service-Related Information: Details about your home improvement projects, such as repair requests or preferences, to tailor our services.
• Website Usage Data: Automatically collected data like your IP address, browser type, device information, and pages visited on our site, often via cookies or analytics tools (e.g., Google Analytics).
• Communications: Information you provide through emails, forms, or calls, including feedback or inquiries.

2. How We Use Your Information

We use your information to deliver heroic service and keep our operations running smoothly:

• To schedule, perform, and follow up on handyman services or warranty claims.
• To process payments and issue invoices.
• To communicate with you about appointments, promotions, or updates (you can opt out of marketing emails).
• To improve our website and services by analyzing usage trends.
• To comply with legal obligations or resolve disputes.

3. How We Share Your Information

We don’t sell your personal information. We may share it only in these cases:

• Service Providers: With trusted partners who help us operate, like payment processors (e.g., Stripe), scheduling tools, or website hosts, all bound by confidentiality agreements.
• Manufacturers: For warranty claims, we may share relevant details with product manufacturers.
• Legal Requirements: If required by law, such as in response to a court order or to protect our rights.
• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business.

4. Cookies and Tracking

Our website uses cookies to enhance your experience, such as remembering your preferences or tracking site usage. You can manage cookie settings in your browser but disabling them may affect site functionality.

5. Your Rights and Choices

As a valued customer, you have control over your information:

• Access or Correct: Request to see or update your personal data by contacting us.
• Opt-Out: Unsubscribe from marketing emails using the link in our emails or by contacting us.
• Customers can opt-out of SMS communications at any time by replying STOP.
• Delete: Request deletion of your data, subject to legal or contractual obligations (e.g., we may need to retain billing records)

6. Data Security

We take reasonable measures to protect your information, including encryption for payment processing and secure storage. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Third-Party Links

Our website may link to external sites (e.g., manufacturer warranty pages). We’re not responsible for their privacy practices, so review their policies before sharing information.

8. Children’s Privacy

Our services are for adults 18+. We do not knowingly collect information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant updates via our website or email.

10. SMS Messaging Opt-In & Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can opt-out of SMS communications at any time by replying ‘STOP’ to any message you receive from us.

11. Contact Us

Have questions or concerns about your privacy? Reach out to us:

HomeHero Handyman Services

Email: info@illinoishomehero.com
Phone: (847) 996-0096

We appreciate you taking the time to visit our company. Feel free to send us a text or call us. We’re on standby to help in any way we can!