Have some general questions about our services before getting started?
You may find the answer in our FAQs
Licensed, Bonded and Insured
Privacy Policy
Privacy Policy
Your Trust, Our Priority
HomeHero Handyman Services
We safeguard your personal information with care. Read how we collect, use, and protect your data when you use our services or website.
Privacy Policy (IllinoisHomeHero.com)
Effective Date: September 22, 2025
At HomeHero Handyman Services, based in Gurnee, IL, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, schedule services, or interact with us. By using our website or services, you agree to the terms of this policy.
1. Information We Collect
We collect information to provide top-notch handyman services and improve your experience. This includes:
- Personal Information: When you contact us, schedule a service, or submit a warranty claim, we may collect your name, email address, phone number, home address, and payment details (e.g., credit card information for billing).
- Service-Related Information: Details about your home improvement projects, such as repair requests or preferences, to tailor our services.
- Website Usage Data: Automatically collected data like your IP address, browser type, device information, and pages visited on our site, often via cookies or analytics tools (e.g., Google Analytics).
- Communications: Information you provide through emails, forms, or calls, including feedback or inquiries.
2. How We Use Your Information
We use your information to deliver heroic service and keep our operations running smoothly:
- To schedule, perform, and follow up on handyman services or warranty claims.
- To process payments and issue invoices.
- To communicate with you about appointments, promotions, or updates (you can opt out of marketing emails).
- To improve our website and services by analyzing usage trends.
- To comply with legal obligations or resolve disputes.
3. How We Share Your Information
We don’t sell your personal information. We may share it only in these cases:
- Service Providers: With trusted partners who help us operate, like payment processors (e.g., Stripe), scheduling tools, or website hosts, all bound by confidentiality agreements.
- Manufacturers: For warranty claims, we may share relevant details with product manufacturers.
- Legal Requirements: If required by law, such as in response to a court order or to protect our rights.
- Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business.
4. Cookies and Tracking
Our website uses cookies to enhance your experience, such as remembering your preferences or tracking site usage. You can manage cookie settings in your browser, but disabling them may affect site functionality.5. Your Rights and ChoicesAs a valued customer, you have control over your information:
- Access or Correct: Request to see or update your personal data by contacting us.
- Opt-Out: Unsubscribe from marketing emails using the link in our emails or by contacting us.
- Delete: Request deletion of your data, subject to legal or contractual obligations (e.g., we may need to retain billing records).
6. Data Security
We take reasonable measures to protect your information, including encryption for payment processing and secure storage. However, no system is 100% secure, and we cannot guarantee absolute protection.
7. Third-Party Links
Our website may link to external sites (e.g., manufacturer warranty pages). We’re not responsible for their privacy practices, so review their policies before sharing information.
8. Children’s Privacy
Our services are not intended for anyone under 18. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you of significant updates via our website or email.
10. Contact Us
Have questions or concerns about your privacy? Reach out to us:
HomeHero Handyman Services
Email: info@illinoishomehero.com
Phone: (847) 996-0096
Phone: (847) 996-0096
Need Help?
For faster support, contact us directly by phone or text.
Can our FAQ section help?
Read About Our Customer’s Experiences
Customers Name
Not only were they the most thorough with the initial inspection, they also had the best price offer. Good service for sure.
Customers Name
Not only were they the most thorough with the initial inspection, they also had the best price offer. Good service for sure.
Customers Name
Not only were they the most thorough with the initial inspection, they also had the best price offer. Good service for sure.
Customers Name
Not only were they the most thorough with the initial inspection, they also had the best price offer. Good service for sure.
Customers Name
Not only were they the most thorough with the initial inspection, they also had the best price offer. Good service for sure.
Customers Name
Not only were they the most thorough with the initial inspection, they also had the best price offer. Good service for sure.
Do You Have Questions?
>
HOW SOON CAN I EXPECT HOMEHERO TO BEGIN WORKING?
Once you’ve scheduled your initial consultation, you can expect to see one of our service pros within 24 hours. The next timeline depends on how quickly we confirm the service agreement. Once the service agreement is finalized, we aim to schedule jobs to begin within 1 week.
>
DO I NEED TO PROVIDE TOOLS OR MATERIALS?
No. Absolutely no need for you to provide anything. Our service pros will arrive on schedule with all of the tools and materials necessary to complete the job. You may provide specific materials or products to be installed if you wish.
>
DO I NEED TO BE THERE FOR THE WORK TO BE PERFORMED?
It is not necessary, but we prefer to have a designated adult onsite for at least the initial meeting to review the scope of the job, expectations, and payment. If you are unable to be home, you may arrange for us to gain access to your property and to lock it after we leave. If you are out-of-state, we can email you pictures of the finished job, along with the invoice. We do ask that payment is made upon completion. As always, we will treat your home with the utmost respect and care.
>
WHO IS HOMEHERO, AND WHO WILL SHOW UP TO MY HOUSE?
We are a licensed & insured general contracting & handyman business that provides professional repair, remodel, and construction services. A HomeHero service pro will arrive at your home in a branded shirt with his own tools. We thoroughly screen each of our handymen and contractors to ensure you can trust the person entering your home. Additionally, all of our service pros are well as skilled and experienced for all of your home projects. We will arrive on time and ready to work!
>
HOW DO I PAY, AND DO YOU REQUIRE A DEPOSIT?
HomeHero accepts various payment methods for our services, including cash, credit/debit cards, checks (for existing customers), Venmo, Zelle and online payments. We aim to make the payment process as convenient as possible for our customers.
We only require a deposit for costly materials (especial orders for doors, windows, flooring, paint, and others), if the cost is more than $500.
Any refunds after materials have been purchased will require a 10% return fee, depending on the supply company policies.
>
DO YOU HAVE A GUARANTEE, AND WHAT HAPPENDS IF I'M UNSATISFIED?
Yes, HomeHero guarantees our workmanship. We stand behind the quality of our work and are committed to ensuring your complete satisfaction. We guarantee all labor and materials, if we purchase them for you. You can click here to read our full guarantee.
>
WHAT IS THE DIFFERENCE BETWEEN A CONTRACTOR AND A HANDYMAN?
A handyman is perfect for small to medium-sized tasks like repairs and maintenance. For large, complex projects requiring specialized skills and permits, a licensed contractor will be needed.
>
WHAT TYPE OF SERVICES REQUIRE A PERMIT?
Building permits are required for most home improvement projects except for those that are purely cosmetic such as painting and flooring. Generally, structural work to your property requires a permit. This includes decks, patios, balconies, and roofing. Additionally, electrical work, rewiring, and plumbing may necessitate a permit. HomeHero can help you with determining which projects require a permit and the process to obtain one.
Our Service Areas
HomeHero Services LLC.
Located in Gurnee, Illinois
Proudly Servicing Lake County, IL and surrounding suburbs.
Call us now!
© 2024 HomeHero Services LLC. – All Rights Reserved